Effective Date: 15 December 2025
Last Updated: 16 December 2025
Company: Zovi Astro Labs Private Limited, operating as “Zodiac Villa” (“we”, “us”, “our”)
Website: https://www.ZodiacVilla.com
1. Introduction
Zodiac Villa respects your privacy and protects your personal data. This Privacy Policy explains what data we collect, why we collect it, how we use it, how long we keep it, and the choices you have as a user.
We act as a “Data Fiduciary” under the Digital Personal Data Protection Act, 2023 and the DPDP Rules, 2025. You are the “Data Principal.”
2. Scope
This Policy applies to data collected through ZodiacVilla.com, our emails, customer support channels, and any related pages or services that refer to this Policy.
3. Data We Collect
We collect only the data required to deliver personalised astrology services and keep the Website secure.
- Identity and contact data: your full name, email address, phone number, and gender.
- Birth and relationship data: relationship status, date of birth, time of birth, place of birth, and any question you submit.
- Third‑party subject data: if you buy a Service for your friend or partner, you may provide the same details for that person. You confirm that you have proper consent to share this data.
- Payment data: billing address, currency preference, and payment method. Payments are processed by third‑party gateways. We do not store full card details.
- Usage and device data: IP address, browser type, device identifiers, pages visited, and time spent on the Website.
- Support communications: emails or messages you send to us.
4. How We Use Your Data
We use your data only for specified purposes, including:
- creating astrology charts, readings, and reports;
- processing payments and delivering Services;
- sending order confirmations, product updates, and support replies;
- improving Website performance, security, and user experience;
- meeting legal and regulatory obligations.
5. Legal Basis and Consent
We process your personal data based on your free, specific, informed, and unambiguous consent. Consent is obtained through check‑boxes during checkout. You may refuse consent, and you may withdraw it later.
Withdrawing consent is as easy as giving it. You can write to us at info@ZodiacVilla.com. If you withdraw consent, we may not be able to deliver the Service.
6. Cookies and Tracking
We use cookies and similar tools to remember preferences, analyse traffic, and improve performance. You can disable cookies in your browser. Some features may not work if cookies are blocked.
7. Data Sharing
We share data only with trusted service providers for the purposes stated in this Policy. These may include payment gateways, hosting and email providers, analytics tools, and professional advisers.
We may also share data with government or law‑enforcement authorities when required by law. We do not sell, rent, or trade your personal data.
8. International Transfers
If you access the Website from outside India, your data may be processed in India. We apply this Policy and Indian data protection law to such data. By using the Website, you consent to your data being transferred to and processed in India.
9. Data Retention and Deletion
We keep your data only for as long as necessary to provide the Service and for required legal records. When the purpose is completed, we delete or anonymise your data.
Support tickets and customer service emails: We keep your support tickets, emails, and related communication records for up to 3 years from your last interaction on that ticket. We use this history to understand past issues, respond to follow-up questions, train our support team, and protect our legal rights. After this retention period, we either delete these records or anonymise them so that they no longer identify you, unless we must keep some information longer to comply with legal, accounting, or security obligations.
10. Data Security
We maintain reasonable security safeguards, including access controls, encryption where appropriate, logging, and periodic security reviews. No system is fully secure, but we take strong measures to protect your data from unauthorised access or loss.
11. Data Breach Response
If a personal data breach is likely to cause harm to you, we will take prompt mitigation steps and, where required, notify the Data Protection Board of India and affected users within statutory timelines.
12. Children and Minors
Our Services are not meant for users under 18 years of age. We do not knowingly collect data from minors. If you believe a minor has provided data, contact us and we will delete it.
13. Your Rights as a Data Principal
Subject to applicable law, you have the right to:
- request access to a summary of personal data we hold about you;
- request correction of inaccurate data;
- request deletion of data that is no longer needed for the stated purpose;
- withdraw consent at any time;
- file a grievance with us and then with the Data Protection Board if unresolved;
- nominate another person to exercise your rights in case of incapacity or death, where permitted.
- for DPDP rights and grievance process, see our Data Principal Rights & Grievance Redressal page.
Send such requests to hello@ZodiacVilla.com. We will respond within timelines required by law.
14. Grievance Redressal
You may raise any privacy concern or grievance by emailing hello@ZodiacVilla.com. We will acknowledge and resolve it as per DPDP timelines. If you are not satisfied, you may approach the Data Protection Board of India.
Grievance Officer / Data Protection Contact: +917436036050.
15. Changes to This Policy
We may update this Policy from time to time. The revised Policy will be posted on this page with a new effective date.
