Introduction
Zodiac Villa respects your privacy and takes reasonable steps to protect the personal data entrusted to us. We collect and use personal data only where it is needed for our Services, website operations, security, support, and legal obligations.
Where applicable, Zovi Astro Labs Private Limited acts as the Data Fiduciary and you act as the Data Principal under the Digital Personal Data Protection Act, 2023 and rules brought into force under it.
Scope
This Policy applies to personal data collected through ZodiacVilla.com, our emails, customer-support channels, account features, checkout flow, and related pages or Services that refer to this Policy.
Data We Collect
We collect only the data required to deliver personalised astrology Services, manage orders and accounts, provide support, and keep the Website secure.
- Identity and contact data. Your full name, email address, phone number, and gender.
- Birth and relationship data. Relationship status, date of birth, time of birth, place of birth, and any question you submit.
- Third-party subject data. If you purchase a Service for a friend or partner, you may provide the same details for that person. You confirm that you have proper consent to share this data.
- Payment data. Billing address, currency preference, and payment method. Payments are processed by third-party gateways. We do not store full card details.
- Usage and device data. IP address, browser type, device identifiers, pages visited, and time spent on the Website.
- Support communications. Emails, messages, attachments, or other information you send to us.
How We Use Your Data
We may use personal data for purposes such as:
- Creating astrology charts, readings, reports, and related Services.
- Processing payments, managing orders, and delivering completed Services.
- Creating and managing customer accounts where available.
- Verifying birth details, order information, or delivery requirements.
- Sending order confirmations, delivery updates, account notices, and support replies.
- Improving Website performance, security, usability, and service quality.
- Preventing fraud, misuse, payment disputes, and unauthorised activity.
- Maintaining legal, accounting, transaction, and operational records.
- Responding to rights requests, complaints, and grievances.
- Measuring analytics and advertising performance where permitted.
- Meeting legal and regulatory obligations.
Consent and Other Permitted Processing
We generally process personal data with your consent and for purposes connected with providing the Services you request. We may also process or retain limited information where permitted or required by applicable law, including for security, fraud prevention, accounting, dispute handling, and legal compliance.
You may withdraw consent through any options made available on the Website or by contacting us at support@zodiacvilla.com. Withdrawal will not affect processing already completed before the withdrawal and may prevent us from continuing a Service that requires the relevant data.
Cookies and Tracking
We use cookies and similar technologies for essential Website functions, analytics, and advertising measurement. Please review our Cookie Policy for details about the tools we use and the choices available to you.
Data Sharing
We may share personal data only where reasonably required for the purposes described in this Policy. Recipients may include payment providers, hosting and email providers, analytics services, authorised astrologers and report writers, technical contractors, professional advisers, and fraud-prevention or dispute-handling providers.
Access is limited to what is reasonably required for the relevant task. We may also disclose data to government, regulatory, or law-enforcement authorities where required by law.
We do not sell, rent, or trade personal data.
Data Retention
We retain personal data only for as long as reasonably required for the relevant Service, account, legal, accounting, security, dispute-resolution, and operational purposes. Retention periods may vary according to the type of data and the reason it is held.
Support emails and related records may be retained for up to three years after the last interaction, unless a longer period is required for legal, accounting, fraud-prevention, security, or dispute-resolution purposes.
When information is no longer reasonably required, we may delete, anonymise, or securely restrict access to it.
Data Security
We maintain reasonable technical and organisational safeguards, including access controls, secure hosting, encryption where appropriate, authentication measures, logging, backups, and periodic security review.
No website or internet transmission is completely secure. Please review our Security Policy for further information.
Personal Data Breaches
If a personal data breach occurs, we will take reasonable steps to contain, investigate, and mitigate it. Where required under applicable law, we will notify the relevant authority and affected users in the prescribed form, manner, and timeline.
Children and Minors
Our Services are intended only for users aged 18 years or older. We do not knowingly provide Services to minors or intentionally collect their personal data.
If you believe that a minor has provided personal data, contact us so that we can review the matter and take appropriate action, including deletion where required.
Your Data Rights
Subject to applicable law, you may have rights relating to access, correction, updating, erasure, withdrawal of consent, grievance redressal, and nomination.
For instructions, verification requirements, response timelines, and escalation, please review our Data Principal Rights & Grievance Redressal page.
Changes to This Policy
We may update this Policy when our Services, Website tools, legal obligations, or data practices change. The revised version will be posted on this page with an updated “Last Updated” date.
Contact
For privacy questions, requests, or concerns, contact us at support@zodiacvilla.com.
Phone: +91 74360 36050
For related information, review our Data Rights and Security pages.
