Scope and Acceptance
This Refund, Cancellation & Delivery Policy applies to all purchases of astrology readings, reports, and related service content made on ZodiacVilla.com. By placing an order, you accept this Policy along with our Terms & Conditions and Service Terms for Astrology Readings.
Our Services are available only to users who are 18 years or older. Minors must not purchase or use any Service.
Services are currently offered only outside India. Orders placed from India may be cancelled in accordance with our No-India Offering policy.
Nature of Personalised Services
Our Services are personalised digital products created from the birth and relationship details you provide. Astrologers invest time, analysis, and expertise in each reading.
Because a personalised Service is prepared for one customer, it cannot be returned or resold. Standard return rules for physical goods do not apply in the same way.
Order Confirmation
An order is confirmed only after successful payment. Work may begin as soon as the order is confirmed and the required details are available.
Cancellations Before Delivery
You may request cancellation before the Service is delivered. Send the request to support@zodiacvilla.com and include your order ID.
If work has not started, we will normally refund the amount paid, subject to any non-refundable payment-processing charges.
If work has started but the Service has not been completed, we may approve a partial refund after deducting an amount that reasonably reflects the work already completed and any non-refundable processing costs.
If the Service has been completed or delivered, cancellation is not available.
Refunds After Delivery
Personalised Services normally do not qualify for a refund after delivery because they are prepared for the individual customer and cannot be returned or resold.
Exceptions may apply where required by law or expressly stated in this Policy.
A Service is treated as delivered when it is sent by email attachment, made available through a private download link or account dashboard, or delivered through another method stated on the product page.
Corrections and Re-delivery
If you find a clear processing error from our side, such as a spelling mistake in your name or a mismatch in the birth details we used, you may request one correction within 7 days of delivery.
We will correct and resend the Service at no extra charge. The correction window does not cover changes to the original information you submitted after purchase.
Delivery Delays and Non-delivery
If a Service has not been delivered by the end of the stated delivery window, please contact us for a status update. We may first require a reasonable period to investigate and complete delivery.
If we are unable to deliver because of an issue within our control, you may choose a full refund or a revised delivery date acceptable to you.
Delays caused by events outside our reasonable control do not automatically qualify for a refund. If such a delay becomes substantial, we will review the available options fairly.
Chargebacks and Payment Disputes
We encourage you to contact us before starting a chargeback so we have an opportunity to review and resolve the issue.
During an active payment dispute, access to the affected order or account may be temporarily restricted where reasonably necessary.
Refund Method and Timing
Approved refunds are sent to the original payment method.
The time taken for the amount to appear depends on the payment provider, bank, card network, and payment method. It commonly takes 5 to 10 working days, but some refunds may take longer.
Pricing Errors, Misuse, and Fraud
If an order is placed because of a clear pricing, currency, location-mapping, or technical error, we may cancel the order and issue a refund.
If we reasonably identify fraud, deliberate misuse, or material false information connected to an order, we may cancel the order, restrict access, and review refund eligibility in accordance with this Policy and applicable law.
Support and Complaints
For any cancellation, refund, delivery issue, correction request, or complaint, contact support@zodiacvilla.com.
We generally acknowledge complaints within two working days and aim to resolve them within 30 days.
Governing Law and Jurisdiction
This Policy is governed by the laws of India. Courts at Ahmedabad, Gujarat have exclusive jurisdiction over disputes relating to this Policy or the Services.
