Ordering is simple — visit our website, choose the service you want, and complete the secure checkout process.

Sometimes banks or payment partners show duplicate entries or temporary holds. We understand that double charges feel stressful. If you see two charges for the same order, you can follow the steps below.

• First, check if you received more than one order confirmation email from us.
• Check your bank or card statement to confirm that two payments were actually captured, not just “pending” or “reversed” entries.
• If there are two successful charges for the same product, contact us through the Support form.
• Share your full name, the email used for the order, approximate time and date of payment, and any transaction reference or screenshot.

In most cases, if the payment fails, the system does not create an order. You can check a few things quickly before you try again.

• Look for an order confirmation email from us in your inbox or spam folder.
• If you have an account, check your “My Orders” or similar section on the website.
• If you do not see an order ID or confirmation email, the order was likely not created.
• If your bank statement shows a deduction but our site shows no order, it might be a temporary hold or reversal by your bank or payment partner.

For the most accurate reading, we may ask for:

• Full name
• Gender
• Date of birth
• Time of birth
• Place of birth (city and country)
• Relationship Status

If you do not know your exact birth time, you can state this clearly in the form or you can choose the option “Without Birth Time” while placing the order.
Our astrologers use alternative astrological methods in the absence of a birth time. Vedic and Western astrology both offer many predictive methods that do not depend on an exact recorded time. In such cases we focus on non-birth-time-sensitive techniques that still come with good reliability.

Yes. Our readings are designed for adults who are 18 years or older. The focus is romance, intimacy, emotional needs, and desire patterns in a mature way. The guidance works best for individuals who already handle real relationship dynamics and consent-based intimacy. We do not offer these products for minors.

Yes. You can order a reading as a gift for a partner, or someone you care about.
On the order page, you’ll find two checkboxes — “For Me” and “For Someone Else.” If you’re ordering a reading for another person, please select “For Someone Else” and ensure that you provide their correct birth details and have their consent.

Yes. Consent is very important to us. When you order a relationship or intimacy reading for another adult, you accept responsibility for doing so with that person’s awareness and permission. Our work respects privacy and emotional boundaries. Readings work best when the person knows about the process and is open to receiving guidance, not when it happens in secret or against their wishes.

Yes. You can order readings for different people. However, each order covers one reading at a time. We do not currently offer a bundle or shopping cart-style checkout for multiple readings in one payment.

Yes, you can request an email change shortly after placing your order.
To avoid any delay in delivery, we strongly recommend entering a correct and active email address during checkout, because all reports and important updates are sent only to the registered email.
If you notice a mistake, please contact our support team as soon as possible with your Order ID and the correct email address.
Once the report is prepared or delivered, changing the email may not be possible for security and privacy reasons.
We always try to help wherever possible, so reaching out quickly gives us the best chance to assist you smoothly.

Please double-ensure that the birth details you provide (date, time, and place of birth) are accurate before completing your order. Our astrologers prepare your report strictly from the information you provide.

• If you notice a mistake just after placing the order, contact Support as soon as possible with your Order ID and the correct details.
• If work on your report has not started, we may update the details or handle the order in line with our Cancellation and Refund Policy.
• If work has already started or the report is delivered, we usually cannot redo the reading or issue a refund for incorrect information that came from your side. In that case, you would need to place a new order with the correct birth details.

Many clients first order when they do not know their birth time. Later they find the exact time and wonder if the reading should be done again. Both versions can be useful, yet they are not the same.

• When you order without a birth time, our astrologers use methods that do not depend on the exact time. The reading stays valid for that method.
• When you share an exact birth time, the chart can change in important ways. House positions and certain patterns may shift, so the focus and details of the reading can change.
• We cannot recalculate and rewrite a completed reading for free when the original order was created without birth time or with missing details from your side.
• If you now want a reading that uses your exact birth time, you would need to place a new order based on the updated details.

Both readings can still support you in different ways. One shows insights from a time-free approach. The other uses a more precise chart once the time is known.

You can check your order status in two simple ways.
You will receive updates and the final report directly in your registered inbox. Please keep an eye on your email after placing the order.
Also, you can also log in to your dashboard and view your order status, delivery progress, and downloaded reports in one place.
Both options ensure that you stay informed throughout the process.

Sometimes payment partners mark a transaction as successful while the order takes a few minutes to register in our system. If your payment shows as successful yet you do not see an order, try these checks first.

• Look for an order confirmation email from us in your inbox and spam or promotions folders.
• If you have an account, log in and check the My Orders or My Readings section.
• Wait for a short while and refresh the page, especially if you completed payment only a few minutes ago.
• Check your bank or card statement to confirm that the payment shows as completed, not just “pending” or “on hold.”

You can usually access your past readings from both your account and your email, as long as you use the same email address that you used at the time of purchase.

• Log in to your Zodiac Villa account.
• Go to the My Orders or My Readings section on your dashboard.
• Look for each completed order and open the details to view or download the reading, where available.
• Search your email inbox for “Zodiac Villa” to locate past delivery emails and PDF links.

Your reading will be delivered to you by email as a downloadable PDF document, so you can access it anytime, anywhere. If your product supports login-based access, you can also view and download your report from your account dashboard, using the same email you used during purchase.

If your product supports login-based access, you can also view and download your report from your account dashboard, using the same email you used during purchase.

We offer two delivery options. Same quality is promised in both options.
Both include the same depth, care, and human analysis. Priority Deliver option only moves your order ahead in the queue.
Standard Delivery: Within 48-72 hours to your email
Priority Delivery: Within 24-48 hours to your email

No. Both Standard and Priority receive the same detailed human analysis and follow the same reading framework. Priority only speeds delivery by placing your order ahead in the queue.

Most delivery issues happen because of email filters or because the email address has a small typo. You can check a few quick things before you worry.

• Check Spam, Promotions, and Updates folders for an email from Zodiac Villa.
• Search your inbox for “Zodiac Villa” or the product name.
• Make sure you are checking the same email that you used at the time of purchase.
• Compare your order date with the delivery window mentioned on the product page or in your confirmation.
• If you have an account, log in and go to View & Download Your Readings or your My Orders / My Readings section.

Yes. All Zodiac Villa readings open smoothly on mobile phones, tablets, laptops, and desktops. You can download the file, zoom comfortably, and read it in a clean, print-ready layout. Many clients enjoy reading on mobile first and saving the PDF for later use on their laptop.

Our reports are designed to be comprehensive (detailed and self-explanatory). At this time, we do not provide follow-up questions with our readings. In the future, we may introduce follow-up options, which will be clearly mentioned on the website if and when they become available.

A PDF link may fail because of browser settings, expired sessions, or partial copies of the link. Start with these simple checks.

• Copy the full link from the email and paste it into your browser bar. Make sure no part of the link is cut off.
• Try opening the link in a different browser, if needed.
• Check that your internet connection is stable and that any VPN or strict firewall is not blocking the link.
• If you have an account, log in and use the View & Download Your Readings section instead of the email link.

For security and performance reasons, some download links can have a limited active period. If your link has expired, you still have options.

• Log in to your account and check the View & Download Your Readings or My Orders / My Readings section. A fresh download button may already be available there.
• If you do not have account access or you ordered as a guest, contact Support with your order ID and the email used for purchase.
• Mention that your link shows as expired so that our team can review your case quickly.

PDF issues usually come from the device, the app, or an incomplete download. You can fix many of these with a few simple steps.

• First, save the file to your device instead of opening it directly from the browser or email. Then open it from your downloads folder.
• Make sure you are using an up-to-date PDF viewer such as Adobe Acrobat or a modern browser.
• Try opening the file on a different device, such as a laptop instead of a phone, or the other way around.
• If the file size looks very small or the download stopped midway, delete it and download it again from your email link or your View & Download Your Readings section.

Yes. These are personalized astrology readings that are securely prepared for you based on your birth details. An account helps protect your privacy and allows you to access your reports anytime without depending only on email delivery. Your account also keeps all your past and future readings safely stored in one place for easy viewing.

You can create an account in a few quick steps. Simply choose Sign in with Google, Microsoft, or Apple for instant access, or create your own account using your email address and a secure password. This gives you a safe personal space where your readings, orders, and updates remain available whenever you need them.

Yes. We provide email delivery for quick and convenient access, and secure login-based access so your readings remain available in your account dashboard at any time. This dual access ensures that you never lose your report and can return to it whenever you wish.

If you are unable to log in, click on the “Forgot Password” option on the login page.
Enter your registered email address and follow the reset instructions sent to your inbox. After setting a new password, you can log in again normally. If you still face difficulty, our support team will be happy to assist you.

First, please check your Spam, Promotions, or Updates folders, as emails sometimes arrive there.
Also confirm that the email address entered during signup or checkout is correct. If you still cannot find the message, contact our support team and we will resend the verification or login email promptly.

You can update your basic profile details anytime after logging in.
Simply go to your account dashboard, open the profile or settings section, and edit the required information. Keeping your details accurate helps ensure smooth communication, correct delivery, and better personalized service.

Yes. You may request deletion of your personal data by contacting our support team from your registered email address. We will verify the request and securely remove your information in line with our privacy and data-protection practices. Please note that certain order or billing records may be retained only where legally required.

After logging in, your personalized reading is available inside your account dashboard. Go to the Orders or My Readings section, where each completed report is safely stored for viewing or download. This allows you to return to your reading anytime without depending only on email delivery.

Once you log in, open your dashboard and select the relevant order or reading. If an HTML View option is available, simply click it to open the reading in an easy-to-read web format inside your browser. This version is designed for smooth scrolling, clear formatting, and comfortable reading on both mobile and desktop.

First, refresh the page or try opening the reading in a different browser or device. You can also clear your browser cache or check your internet connection, as loading issues are often temporary. If the problem continues, please contact our support team with your Order ID, and we will help you access your reading quickly.

Yes. If your reading includes a PDF download, you can return to your dashboard anytime and download the file again from the related order or reading section. This ensures you always have a personal copy saved for offline access whenever you need it.

If your reading is missing, please first confirm that you are logged in with the same email address used during purchase. Sometimes delivery may still be in progress, so checking your registered email for updates is also helpful.
If the issue remains, contact our support team with your Order ID, and we will resolve it as quickly as possible.

You will see the available payment options on the checkout page for your region. In most cases, our payment partner supports major credit and debit cards. Some locations may also see additional methods such as local wallets or bank-based options, depending on what the payment gateway allows there. When we start serving the Indian market, payments there will be collected in INR through supported local methods.

Yes. We use reputable payment partners that follow industry-standard security practices. Your card or payment details are processed through their secure systems. We do not store full card numbers or CVV codes on our own servers. You will always complete payment on an encrypted page, so your information stays protected during the transaction.

We do not add a separate “international transaction fee” on top of the price and any applicable taxes shown at checkout. The amount you see on the payment page is what we charge from our side. However, your bank or card provider may apply its own currency conversion or international use fee. Those charges, if any, come from your bank and not from Zodiac Villa.

Yes. After a successful payment, you should receive an order confirmation email at the address you used during checkout. It will include your Order ID, product details, and an estimated delivery timeline. If you create an account or already have one, your order should also appear in your My Orders or My Readings section. If you do not see a confirmation email, check your spam or promotions folder and then contact Support if needed.

No. Prices can vary across regions. Currency value, local tax rules, and payment processing costs can create differences between locations. The price displayed on the product page or checkout page for your region is the price that applies to you at the time of purchase.

You will be charged in the currency that appears on the checkout page for your order. Our system or payment partner chooses a supported currency for your location or for the payment method you select. You will always see the exact currency and final amount before you confirm payment.

Yes. Our prices usually include the applicable taxes on our side. If any tax or similar charge ever needs to appear as a separate line, you will see it clearly on the checkout page before you complete your payment. We do not add hidden charges after you pay.

From time to time, we may offer special discounts or packages. These will be clearly mentioned on our website or in our official communication channels whenever they are active.

When you receive a valid promo code from Zodiac Villa, you can use it during checkout before you complete payment. The discount will apply only if the code is active and matches the offer terms.

• Select your reading and proceed to the checkout page.
• Look for a field labelled something like “Promo Code” or “Discount Code” or similar to this.
• Type the code exactly as it was given. Do not add extra spaces at the start or end.
• Confirm that the discount appears in your order summary before you click to pay.
• If the code does not work, check whether it has expired, whether it is limited to certain products, or whether it has already been used.
• Only use promo codes shared through our official website or official communication channels. We cannot guarantee codes found on third-party coupon sites.

We may occasionally run special offers or seasonal promotions for selected products. When we do, the updated price or discount will be clearly visible on the product or checkout page. If you want to hear about any future offers, you can follow our official channels or sign up for our updates when that option is available.

Our astrologers put great effort into preparing each personalized readings. As readings involve time, analysis, and expertise, we do not offer refunds. Because each reading is personalized and cannot be “un-done,” we generally do not offer refunds once a report has been delivered. However, we ensure every report is accurate and prepared with utmost sincerity.

Our readings are personalised digital services. Once we deliver your reading by email or make it available in your login dashboard, the order is considered complete and we do not offer a refund for that order. A delivered reading cannot be returned or resold to anyone else.
You can always review full details in our “Refund, Cancellation & Delivery Policy” page if you want to see the complete terms.

You can request a cancellation before we deliver your reading. The fastest way is to write to us at support@zodiacvilla.com with your Order ID and a short note that you want to cancel.

• If work on your reading has not started, we will refund 100% of the amount paid.
• If work has started but is not yet completed, we may offer a partial refund after deducting a reasonable work fee based on how much is already done.
• If the reading is fully completed or already delivered, cancellation is no longer possible.

Yes. If you notice a clear processing error from our side, we will correct it. This includes issues such as a spelling mistake in your name or a mismatch in the birth details that we used compared to what you originally submitted.

• You can request one correction within 7 days of delivery.
• We will correct the mistake and resend your reading at no extra charge.

Yes. We treat your personal details and birth information as sensitive and private. Your data is used only to prepare your readings, deliver your order, improve our service, and meet our legal obligations.
We do not make your personal details publicly visible. Access to client data is limited to authorised team members and trusted service providers who need it to do their work.

No. We do not sell your personal information to anyone. We also do not share your details with third parties for their own marketing lists.
We may share limited data with trusted service providers who help us run Zodiac Villa. This includes payment processors, hosting providers, email delivery services, analytics tools, and similar platforms. They are allowed to use your data only to provide their service to us and must handle it securely.

For most readings, we collect the details that are necessary to prepare your chart and deliver your order. This usually includes:

• Your full name
• Email address
• Gender and relationship status
• Date of birth
• Time of birth (where available)
• Place of birth (city, state, country)
• Your partner’s birth details for couple or relationship-focused readings
• Your questions or areas of focus for the reading

We use a combination of technical and organisational measures to protect your data. Your information is transmitted over encrypted connections (for example, through HTTPS) and stored in secure systems that follow industry-standard practices.
Access to client data is restricted to authorised team members who need it for support or astrological work. We also work with reputable infrastructure and payment partners who have their own security controls. Our Security Policy and Privacy Policy give a fuller description of these protections.

Depending on your location, you may have the right to request access to your data, ask for corrections, or request deletion in line with applicable laws and our retention needs.
To make a request, you can follow the instructions on our Data Principal Rights & Grievance page or contact us through the Support Center using the topic related to data rights. We will review your request, verify your identity where needed, and respond within a reasonable time as explained in our policy.

Access to your information is limited and structured. Internally, only authorised team members who need the data for a clear purpose can see it. This may include astrologers who prepare your readings and support staff who help with orders or technical issues.
Externally, certain trusted service providers may process parts of your data so that payments, hosting, email delivery, and other functions can work smoothly. They are not allowed to use your information for their own independent purposes and must handle it securely under their agreements with us.

We keep your support tickets and customer service emails for up to 3 years from your last reply or update on that ticket. After this retention period, we delete or anonymise them unless we need to keep some information longer for legal, security, or fraud-prevention reasons. For full details, please see our Privacy Policy.

Depending on your location, you may have the right to request access to your data, corrections, deletion, or other data-related actions. We handle these requests through a structured process so that nothing is missed.
You can follow these steps:

• First, review our Data Principal Rights & Grievance page to understand the types of requests we can handle and what information we may need from you.
• Go to our Support Center and choose the topic related to data rights / privacy / grievance.
• Share your full name, the email you used with Zodiac Villa, your country or region, and a clear description of your request (for example: access, correction, or deletion).
• Submit the form so that a ticket is created.

If you feel that something about your data or your experience with our service needs a formal review, you can raise a grievance through the same structured channel. This helps us document your concern and respond in an organised way.
You can follow these steps:

• If the issue is simple (for example, a minor support or delivery problem), you can first raise a normal ticket through the Support Center so we can try to resolve it quickly.
• If you believe the matter is serious or relates to privacy, data handling, or our service obligations, review the Data Principal Rights & Grievance page to see how we define a formal grievance.
• Then go to the Support Center, choose the topic related to data rights / grievance, and clearly mention that this is a grievance.
• Include your full name, contact email, any relevant order IDs or ticket IDs, and a clear description of what happened and what you are seeking.

At this time we do not offer paid services to customers located in India. This is a business and compliance decision. This is not a judgment on Indian clients or culture. We want our romance and intimacy-oriented astrology products to operate only in markets where this type of content clearly fits within cultural, and other regulatory expectations.
Until we reach that level of clarity for India, we keep our services paused for Indian residents.